Client Success Story: City of Klamath Falls
"...it is the awareness of each of the Five Leadership Practices that we could improve upon in our personal and professional lives that has really made a difference here at the city."
—Rick Whitlock, City Manager
Client Profile
The City of Klamath Falls provides essential services and infrastructure to promote the social and economic health of a community of more than 21,000 residents. The City Manager's Office is responsible for the efficient and effective implementation of the City Council's policies, goals and objectives.
Business Challenges
• Create stronger and more consistent leadership
• Articulate and define values
• Define and live a collective vision and mission
• Prioritize developing leaders
Solution Overview
Incorporated top values into each module of The Five Practices of Exemplary Leadership® and employed a top down and bottom up focus — articulating values from the bottom up, strengthening leaders from the top, down.
Benefits
Develop common leadership language and perspective embraced by managers and employees alike
- Increase capacity to work together as a team
- Recognize needed change and able to implement changes
- Improve communication and personal initiative
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